I'm Mao, a product designer at Blink.
Originally from Japan, now based in SoCal. I work with clients like JP Morgan Chase, Microsoft, and SoCalGas.

8

Clients

Finance, fintech, enterprise tech, utilities, media, and gaming across both consumer and B2B products

8

Clients

Finance, fintech, enterprise tech, utilities, media, and gaming across both consumer and B2B products

8

Clients

Finance, fintech, enterprise tech, utilities, media, and gaming across both consumer and B2B products

22M+

customers

Redesigned authenticated portal flows for one of the largest gas utilities in the U.S.

22M+

customers

Redesigned authenticated portal flows for one of the largest gas utilities in the U.S.

22M+

customers

Redesigned authenticated portal flows for one of the largest gas utilities in the U.S.

2

months

Took an ambiguous enterprise workflow from zero to dev-ready as the sole designer.

2

months

Took an ambiguous enterprise workflow from zero to dev-ready as the sole designer.

2

months

Took an ambiguous enterprise workflow from zero to dev-ready as the sole designer.

6+

years of experience

End-to-end ownership across research, design systems, and dev handoff for enterprise and consumer products.

6+

years of experience

End-to-end ownership across research, design systems, and dev handoff for enterprise and consumer products.

6+

years of experience

End-to-end ownership across research, design systems, and dev handoff for enterprise and consumer products.

Project Snapshot

Client work through Blink, plus prior roles

ProjectDescriptionYearResearchStrategyIA & FlowsVisualPrototypeTestDev collab
FloatMe
Fintech
Membership conversion optimization2026
Corebridge
Insurance
Firewall certification tool for internal security teams2026
Qualcomm '25
Tech
Various web marketing and product page design2025
Wells Fargo
Finance
Error-review flows for internal money movement2024
JP Morgan
Finance
Self-serve supplier payments platform2024
Qualcomm '24
Tech
Marketing components and design system alignment2024
SoCalGas
Utilities
My Account and SoCalGas.com redesign2023
Car & Driver
Media
Envisioning vehicle research and purchase2023
Qualcomm '22
Tech
A suite of developer tools for commercial scale2022
Microsoft
Tech
Certification learning experience2022
DraftKings
Sports gaming
Component library and IA for a fantasy sports app2021
Channy
Social gaming
Social features for a Japanese avatar gaming app2014–16

Featured Projects

Orange Monochrome Perfume Arrangement with Tropical Shadows

Led 6 core flows for 22M+ customers, improving clarity and consistency.

2023

SoCalGas

Redesigned authenticated customer portal flows across mobile, tablet, and desktop.

Person with VR Headset

Mapped journeys and modular concepts from trusted content to shopping decisions.

2023

Car and Driver

Created a north-star shopping experience connecting editorial research and vehicle discovery.

Delivered end-to-end certification flows from zero to dev-ready in 2 months.

2025

Corebridge

Designing an enterprise firewall certification tool to streamline compliance workflows for internal teams.

Case study will be available soon!

2026

FloatMe

Coming soon

Orange Monochrome Perfume Arrangement with Tropical Shadows

Led 6 core flows for 22M+ customers, improving clarity and consistency.

2023

SoCalGas

Redesigned authenticated customer portal flows across mobile, tablet, and desktop.

Person with VR Headset

Mapped journeys and modular concepts from trusted content to shopping decisions.

2023

Car and Driver

Created a north-star shopping experience connecting editorial research and vehicle discovery.

Case study will be available soon!

2026

FloatMe

Coming soon

Delivered end-to-end certification flows from zero to dev-ready in 2 months.

2025

Corebridge

Designing an enterprise firewall certification tool to streamline compliance workflows for internal teams.

Orange Monochrome Perfume Arrangement with Tropical Shadows

Led 6 core flows for 22M+ customers, improving clarity and consistency.

2023

SoCalGas

Redesigned authenticated customer portal flows across mobile, tablet, and desktop.

Person with VR Headset

Mapped journeys and modular concepts from trusted content to shopping decisions.

2023

Car and Driver

Created a north-star shopping experience connecting editorial research and vehicle discovery.

Mapped 5 user types and delivered dev-ready v1 in 2 months. Full case study available with password.

2026

Corebridge

Designed a self-service firewall certification workflow for complex enterprise roles.

Case study will be available soon!

2026

FloatMe

Coming soon

maotsuki.design@gmail.com

linkedin.com/in/maotsuki

Let’s connect.

maotsuki.design@gmail.com

linkedin.com/in/maotsuki

Let’s build together.

mao@gmail.com

linkedin.com/in/mao-otsuki

Let’s build together.