My Contribution
6 flows owned end-to-end: Login, one-time payment (multi-account), interstitials, message center, pay by text, and manage appointments, across desktop, tablet, and mobile.
Key Decision
Separated residential and business payment paths after research revealed users needed different payment methods per account type, solving the core need within a technical constraint.
Outcomes
All 6 flows shipped to production across desktop, tablet, and mobile
Part of an engagement delivering 72 My Account features and 56 Dotcom modules for 21M+ customers
Client reported high satisfaction with design quality and collaboration
"It's easier to pay, easier to manage, you're organized, you're detailed."
— Research participant, OTP testing
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